Fellow Virginian and IT person David Carter-Tod wrote a post that was spot-on about setting a tone for customer service at a Comcast office. It’s the kind of post that maybe we all imagine writing while we’re standing in line thinking about how things work, or don’t. Well, as you can see, David wrote, and it doesn’t look like it took too long for Comcast to read it and respond. I had heard that Comcast has been lurking around Twitter, looking for these kinds of issues and responding. I’m going to ask David if he can follow up and report the results. That would be Comcastic!

UPDATE: Comcast gets right on it! Well done.